At Get Me Therapy, we aim to provide maximum flexibility while maintaining high standards of service delivery.
User-Initiated Cancellations:
● Users may cancel a scheduled session
free of charge if the
cancellation is made
at least 12 hours prior to the
scheduled session time.
● Cancellations made
within 12 hours of the session
time are considered
emergency cancellations.
● Each user is entitled to a
limited number of free emergency
cancellations
as per their selected plan.
● Once the allotted free emergency
cancellations are exhausted,
subsequent emergency cancellations
will not be eligible for
rescheduling or refund.
We encourage users to manage their appointments responsibly and make cancellations well in advance to avoid session loss or additional charges.
Cancellations by Get Me Therapy Experts:
● If a Get Me Therapy expert cancels
more than one session within a
30-day period, the user will be granted a
session credit.
● This session credit can be used for
future bookings within the validity
period of the user’s program.
Delayed Sessions or Technical Interruptions
In the event a session is not completed in full due to an issue on Get Me Therapy’s end (including technical disruptions), users are requested to write to us at support@getmetherapy.com. Each case will be assessed, and appropriate action (such as session credit or rescheduling) will be taken at our discretion.
Session Packages
● If there are upcoming booked sessions
as part of the package, they must be
either completed or cancelled before
initiating a package-level refund.
● Approved refunds will be processed
within 7–14 business days. Please
note that additional time may be
required for the amount to reflect in
the user’s account depending on their
bank’s processing timelines.
Refund Policy
1. Standard Refund Policy (14-Day Window)
We understand that sometimes plans change. If you’re having second thoughts or feel the program isn’t the right fit, you’re welcome to request a refund within the first 14 days from your date of payment.
Refunds under this policy are partial and depend on two things:
● How many sessions you’ve already taken,
and
● How much time has passed since your
purchase.
Based on these factors, we typically offer between 75% to 100% of your program fee back.
Just reach out to our support team within the 14-day window, and we’ll guide you through the process with care.
2. 100% Money-Back Guarantee (Available on Annual Plans)
We’re confident in the value of our Annual Care Program, which is why we offer a 100% Money-Back Guarantee—designed to give you peace of mind as you begin your journey with us.
Here’s how it works:
● This guarantee is available on your
first purchase of the Annual Care
Program (12-month plan).
● To be eligible, we ask that you
complete all 12 therapy sessions
included in your plan. This helps ensure
you’ve had the full experience to assess
its impact.
● If, for any reason, you’re
unable to attend a session—whether due to a cancellation or a
missed appointment—and it results in one
or more sessions being left unused, the
guarantee will no longer apply.
● The guarantee is designed for
first-time users of the annual
plan. It does not apply to plan
renewals, and purchasing a renewal
waives this guarantee.
When to claim: You can request your 100% refund between Day 90 and Day 120 from the date of purchase. This window gives you time to complete your sessions and reflect on your experience.
To request a refund, simply apply for a refund using your Get Me Therapy account within that timeframe—we’ll be happy to assist you.