Consultation Sessions
Payments
- All applicable payments should be made prior to availing Get Me Therapy services.
- The user's session booking(s) will not be confirmed till the payment is received by Get Me Therapy.
- If you are accessing our services through a third-party or your organisation, beyond any sessions that might be offered to you as part of Get Me Therapy's association with your organisation, the user's session booking(s) will not be confirmed till the payment is received by Get Me Therapy.
Fee Information
- For individual users, the fee per session is dependent on the selected Get Me Therapy plan/program.
- For users who are accessing sessions through their organisation, beyond their included sessions, the fee per session is dependent on the selected psychological wellness expert and specific arrangements with their organisation.
Cancellation
As an online psychological wellness platform, Get Me Therapy strives to provide the user with the best possible service in order to maximise user satisfaction. Keeping that in mind, Get Me Therapy's cancellation and refund policy ensures the highest possible flexibility for the user.
Users have the option to cancel a session without any charge if the cancellation is made at least 12 hours prior to the scheduled session time. If a user cancels a session within 12 hours of the session time, it will be considered an emergency cancellation.
Each user is allocated a limited number of free emergency cancellations as part of their plan. Once a user exhausts their allotted free emergency cancellations, any subsequent cancellations made within 12 hours of the session time will result in the of rescheduling or refund.
We encourage users to manage their schedules thoughtfully and make any necessary cancellations well in advance to avoid potential charges or loss of sessions.
Cancellation by Get Me Therapy Expert
If more than one session is cancelled by the Get Me Therapy expert under 30 days, the user will receive a session credit in their Get Me Therapy account. This session credit can be used within the validity period to:
Session Delayed/Technical Issues
If, due to an unforeseeable reason from Get Me Therapy's end, a booked session is not completed in its entirety by the Get Me Therapy expert, the user may write to Get Me Therapy at support@getmetherapy.com.
Session Packages
In cases where the user has booked a multi-session package available on our platform, refund can only be initiated on the entire package or the unutilised part of the entire package.
If there are upcoming session bookings from the package, the user cannot cancel and claim a refund on the package. The session bookings have to be completed or cancelled before a package cancellation can be initiated.
The cash refund will be processed within 7-14 days. Please note that, depending on the bank, it might take longer for the amount to reflect in the user's account.
Refund Policy
Refund for Plans/Progams/Packages
When you purchase a therapy program with us, the following terms apply to any refund requests:
- Final Amount Paid: The total amount you paid for the therapy package, including GST and after any discounts.
- Sessions Used: The number of sessions you have already used will be deducted from the total number of sessions in the package.
- Cost of Used Sessions: The cost of the sessions you have used will be calculated based on the per-session price of the package.
- GST (18%): Goods and Services Tax (GST) is included in the total purchase price and is non-refundable.
- Refundable Amount: The refund amount will be the final amount paid minus the cost of the used sessions and the non-refundable GST.
For example, if you purchased a package of 6 sessions for ₹6000 (including GST and after any discount) and used 2 sessions, the refund will be calculated as follows:
- Final Amount Paid: ₹6000
- Sessions Used: 2
- Cost of Used Sessions: ₹2000 (₹1000 per session x 2 sessions)
- Non-Refundable 18% GST: ₹918.64 (calculated from the final amount paid divided by 1.18, then multiplied by 0.18)
- Refundable Amount: ₹3081.36 (₹6000 - ₹2000 - ₹918.64)
The cash refund will be processed within 7-14 days. Please note that, depending on the bank, it might take longer for the amount to reflect in the user's account.
100% Moneyback Guarantee
Our 100% money-back guarantee is exclusively applicable to our 12-week program. To qualify for a full refund, it is imperative that you complete all 12 sessions with the same therapist within the stipulated plan expiration date. Any deviation from this requirement, including changing therapists or failing to complete all 12 sessions on time, will result in disqualification from the full refund.
Users who face difficulties with cancellation or have questions about refunds can write to us at support@getmetherapy.com.